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Your personalized and flexible support agreement provides best-of-breed UNIX telephone technical support including:
Choice of fixed or unlimited number of support incidents
Experienced and certified SCO Master ACE engineers at your service
Emergency 24 X 7 call support
Guaranteed response times
Defined escalation procedures
Fast, friendly, accurate responses to your most critical problems
Support for retired products
Remote troubleshooting
Some of the added benefits of maintaining a support agreement with
WolfBridge TSS include:
Preferred consulting rates
Knowledge transfer expertise including technical training and mentoring
You can select the support
program that fits best with your organization:
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Diamond |
Gold |
Silver |
Incident-based |
| Incidents |
Unlimited |
Unlimited |
Unlimited |
5 |
| Initial Response |
Within One Hour |
Within One Hour |
Within Four Hours |
Within One Hour |
| Days/Hours of Coverage |
7 Days |
7 Days |
M-F, 8AM-8PM Eastern |
M-F, 8AM-8PM Eastern |
| 24x7 Emergency Response |
Included |
Included |
Optional |
Optional |
| Quantity of Servers |
Up to 20 |
Up to 5 |
1 |
Any |
| Authorized Contacts |
5 |
3 |
2 |
2 |
| Technical Account Manager |
Yes |
No |
No |
No |
| Retired Products Support |
Yes * |
Yes * |
Yes * |
Yes * |
| Assigned Administrative Contact |
Yes |
Yes |
Yes |
No |
| Remote Connection for Troubleshooting |
Yes |
Yes |
Yes |
Yes |
*Support is limited to existing workarounds and fixes for the core operating system products that have been officially retired from SCO’s supported product line.
Migration/Deployment Services: Remote Support and On-site
Sometimes you just need an extra pair
of hands and eyes at your site to assist in the scheduled configuration,
installation, administration, or tuning of your SCO systems, or to fix
something that was working yesterday that just isn’t working today. Look
to WolfBridge TSS to provide an experienced SCO Master ACE-certified professional for all your on-site service requirements.
In Toronto and the GTA
WolfBridge TSS provides on-site services. For clients outside of this area
we have advanced tools to remote connect to the SCO environment to provide remote consulting services for migrations and new deployments.
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Apr 29 SharePoint 2007