Microsoft
Assisted
Premier
Support

Key features of WolfBridge TSS MAPS include:

Service. You reach the right person, right away. Your first contact is with a technician who will own your call from start to finish. Our ‘Front of the Line’ service guarantees a response in 1-hour or less. WolfBridge TSS MAPS is available 24 hours, 365 days a year.

Experience. Only Senior Support Technicians staff our Support Centre. WolfBridge TSS Techs average 10 years implementation and help desk experience and are fully certified on current Microsoft product lines.

Vendor Access. WolfBridge TSS will escalate directly to Microsoft Engineers in order to efficiently resolve your issue. Regardless of the complexity of your problem, rest assured Wolfbridge TSS , backed by Microsoft, will get you up and running.

Consulting. WolfBridge TSS is a Microsoft Gold Certified Partner, recognition of our deep expertise with Microsoft technology and proven ability to deliver results. Our Microsoft specialists serve as an extension of your IT team to help plan and implement IT projects. We provide strategic advice and prescriptive guidance based on our extensive real-world experience as well as Microsoft best practices.

Training. WolfBridge TSS incorporates knowledge transfer into every customer engagement. We work with your staff as we deliver support to provide them with the skills they need to be self-sufficient and successful.

Management. Your dedicated Technical Account Manager, or TAM, takes the time to learn your business and develops a service plan specific to your needs. The TAM champions all priority support escalations and conducts regular review meetings to ensure the MAPS program continues to address your needs as your business evolves.

Information. Through the WolfBridge TSS Support Centre you have access to Microsoft Premier Online, a service that includes premium knowledgebase content not available to the public.

Legacy Support. As many organizations rely on older platforms to run their business WolfBridge TSS continues to offer support for retired Microsoft products on a best effort basis. Our extensive cross-platform experience makes MAPS an ideal support alternative for heterogeneous IT environments.