WolfBridge TSS Nominated For Prestigious IMPACT Award

Mississauga, September 24, 2008 - WolfBridge TSS today announced its nomination for a Microsoft Partner Impact award in Advanced Infrastructure for the Exchange Server 2007 Unified Messaging solution it planned and implemented for client CNIB.

“We are very happy to receive this recognition for our work with our client CNIB” said Eric Rutten, President, WolfBridge TSS.  “The CNIB had some unique challenges.  With Microsoft® Exchange Server 2007 Unified Messaging we were able to implement a solution for them that provided better communications, increased efficiencies and gave them an estimated 60 per cent gain in productivity.  -Exactly the kind of results we like to deliver to our clients.”

CNIB is a nationwide, community-based, registered charity committed to research, public education and vision health for all Canadians. CNIB depends on email, voice mail and instant messaging to stay connected to clients and the workplace. With offices all across Canada and more than 1,100 employees and 10,000 volunteers, including people living with vision loss, the organization needed a more intuitive and cost-effective infrastructure to support its communication needs.

The Client’s Challenge-

“For CNIB, messaging technologies, such as email, are critical tools for internal communication among staff and external communication with clients,” says CNIB President Jim Sanders. “Users were heavily dependent on voice mail and email to deliver vital initiatives and stay connected.” Under its previous system, CNIB workers with vision loss were using speech output technologies to listen to Microsoft Outlook® email and collaboration client calendar data on their desktop or mobile devices —an unproductive process.  In addition, the organization’s voice mail and PBX systems were separate from the email system. “We wanted to find a way to enable our staff to spend less time manually checking their calendars and more time on client service by having voice mails automatically arrive into their email inbox,’ says Vicki Mains, Director, System Operations, CNIB.  “We switch so often between voice and email communications that finding a more seamless way to integrate the two modes was really important to us.’ 

The solution-

Working with Microsoft® Gold Certified Partner WolfBridge TSS, CNIB selected Microsoft® Exchange Server 2007 Unified Messaging.   It integrated seamlessly with its existing Active Directory® and Exchange Server 2003 environment while at the same time providing employees with the added benefits of unified messaging at no additional cost.   CNIB now has more flexible access to voice mail, staff can read email messages and listen to voice mail within Microsoft Office Outlook® or listen to email over the phone.   As a result, CNIB is benefiting from better communication, increased efficiencies and an estimated 60 per cent gain in productivity.

“The system is making an immediate impact in improving collaboration and communication across the organization. It’s helping us to better meet our mandate of helping those living with vision loss.”

                                          Vicki Mains, Director, IS Systems Operations, CNIB

About WolfBridge TSS –   WolfBridge TSS is a Microsoft Gold Certified Partner with over 16 years of Microsoft related experience.  The company’s mandate is to leverage technology to increase their client’s productivity and enable them to connect more effectively with their customers.  They have vast experience in the following Microsoft technologies: complete messaging and advanced infrastructure, collaboration, systems centre management and CRM.  They believe in building lasting relationships with their clients.

To download the WolfBridge TSS / CNIB Unified Messaging case study, please visit: www.wolfbridge.com

About the Microsoft Impact Awards-  Designed to recognize Canadian technology partners’ and their commitment and leadership. "Our annual IMPACT Awards are an opportunity to celebrate top technology partners who have demonstrated their leadership and shown true dedication through their tremendous support and service to customers."   Lora Gernon, Director, Partner Group, Microsoft Canada Co.   

The Impact awards will be handed out on November 13^th in Toronto.